Punta Gorda Mobile
Massage & spa
by Charlotte Harbor Day Spa

Thank you for choosing us as your massage and spa services providers. In order to provide the best service possible to our clients, we have implemented the following policies: 

 

SCHEDULING:

All appointments must be done by phone, either by calling or text messaging. Texted appointments with 1st time clients must be verified by phone call before the appointment.

 

REMINDERS:

 Appointment reminders are typically sent out 24 hours in advance by text message or phone call. A confirmation is required to keep the appointment. If the appointment is not confirmed nor cancelled or rescheduled a minimum of 24 hours ahead, the appointment will be considered a "no-show" and full payment for the scheduled service will be charged. It is the responsibility of the client to be available for their scheduled appointment regardless of reminders from the company. For parties of 3 or more we do require 48 hours notice for any rescheduling or cancelation to avoid fees.

 

PAYMENT:

All 1st time appointments require credit card deposit equal to half the requested service. After that, payment can be made directly to the therapist. Cash and checks are preferred; cards are accepted. Please make checks payable to "CHDS" or Charlotte Harbor Day Spa.

 

CLIENT INTAKE & COMPANY POLICIES FORMS: All Client intake forms and company policy forms are available on our website and are required to be fully completed before the treatment session can begin.  If you are unable to print the forms the therapist will bring a copy to your appointment. All information is considered confidential and will be treated as such. Please make your therapist aware of any/all allergies you may have, any sensitivities, reactions you may have had, medical conditions or treatments, and medications you are currently taking.

 

CANCELATION & NO-SHOW POLICY

We require at least 24 hours’ notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours’ notice will be billed 50% of the price of the scheduled service. Clients who are unavailable for a scheduled appointment or do not notify us in advance ("no-show policy") will be billed for the full price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last-minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the company’s discretion.

 

LATE ARRIVAL POLICY

Please be available to begin at your scheduled appointment time. All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Time extensions are given only at the therapist's discretion. Clients who cannot begin within 10 minutes of their scheduled appointment time will be  considered a "no-show" & be charged for the scheduled service.  Your therapist will need approximately 10 minutes for set-up once they arrive at your location. Your massage time will begin once the therapist is ready and you are on the massage table/chair. 

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SERVICE TERMINATION 

Only professional massage, bodywork & spa services for relaxation, therapeutic and beauty purposes are offered at this practice. Services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the appointment is terminated for any of these reasons, full payment for the scheduled session is still required and the professional relationship will be terminated immediately resulting in no future bookings.

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